NEXXA CMS
Case Management System
Streamline and automate after-sales support — ticket tracking, field-technician productivity, and a paperless, real-time workflow that cuts costs.
OVERVIEW
Technology Bucket's Case Management System Nexxa (CMS) is a purpose-built platform for organisations that manage after-sales service operations. It replaces fragmented, paper-based processes with a unified digital system — giving management real-time visibility, boosting field team productivity, and ensuring customers receive consistent, traceable support.
SEE IT IN ACTION
Watch Nexxa CMS in action.
KEY FEATURES
Everything you need to run a best-in-class service operation.
Smart ticket management
Log, assign, and track support cases in real time — no more lost requests or manual follow-ups.
Field technician app
Mobile-first tools for field teams: job dispatch, status updates, and digital job cards on any device.
Paperless workflow
Replace paper-based processes with digital approvals, e-signatures, and automated documentation.
Real-time reporting
Live dashboards give management instant visibility into service performance, SLA compliance, and team productivity.
Automation
Rule-based routing, escalation triggers, and notifications reduce manual intervention and response time.
Customisable to your workflow
Configured around your specific after-sales processes — not a one-size-fits-all template.
WHO IT'S FOR
Built for after-sales service teams.
The CMS is trusted by manufacturers, equipment suppliers, and service organisations that manage field technicians, warranty claims, and customer support at scale. If your team is still using spreadsheets, phone calls, and paper job cards to manage service operations, the CMS can transform how you work.
- ✓Manufacturers with after-sales service networks
- ✓Equipment and appliance suppliers managing warranty claims
- ✓Facilities management and field service companies
- ✓Any organisation running a customer support operation
Paperless. Real-time. Efficient.
From ticket creation to field resolution — managed in one place.
See the CMS in action.
Request a demo or talk to us about your after-sales service challenges.