Contact Centre Outsourcing

In the BPO environment, Contact Centre Outsourcing would cover Inbound mainly for support services, while Outbound focusing on telemarketing for selling customers products and services, surveys & feedback and other information that are required to gather from customers. Our Contact Centre operation covers both these service offerings with up todate technology and infrastructure. We have structured Contact Centre closely managed by experienced Managers, Team Leaders, Trainers, QAs and well trained Contact Centre Agents and Telemarketers.

Our Human Resources team consists of strong recruitment staff whereby hiring of the Contact Centre agents will never be a problem for us. We maintain huge pool of Contact Centre Agents’ database to source, screen and hire for projects as required by the customers. We also have career advancement for Agents who are performing exceptionally good in their job. We always set KPIs to measure the Agents’ performance.

Benefits of outsourcing the Contact Centre would bring huge savings for the customers mainly on the infrastructure investment and client retention for the quality of the services rendered by the professional BPO partner. Beside this, customer can focus on their core business and expand the business opportunities in the market.