Case Management System (CMS)
Case Management Systems (CMS) is the proprietary custom-made systems that support extensively scheduled Preventive Maintenance and also ad-hoc break-fix supports services. This is a ticketing systems that automate and digitalize end-to-end after sales services, such as Job Sheet, Service Report, customer signing digitally via mobile phone, real-time management reporting, charts and graphs.
The CMS is built with Inventory Management Systems for customers who have requirements to integrate the stock inventory with the CMS. Integrating the stock inventory systems with CMS will enable the Technicians to access the spare parts availability in real time.
As a customer using CMS, it benefits you in many ways!
- Securely manage the client database, ensure no data leakage or steal
- Instant job assignment to Technicians on the field
- Technicians on the field can easily use the CMS via their mobile phone to view Job Sheets and prepare Service Reports
- Clients can digitally sign the Service Report via Technician’s mobile phones
- Notifications on pending jobs and reminders can be set for the supervisor or management to view the uncomplete jobs
- The calendar feature is very helpful to Technicians to view their job schedules for the day / week / month
- The CMS can be integrated to send SMS & email notifications to clients
- The systems is scalable and customizable
- Retrieval of historical data is done easily with the search feature
- Visibility of the field Technicians’ whereabouts
- Customers has option for subscription model (Opex) without having to pay high development cost
Operation Workflow
